Exchange and Refund Policies
We understand exchanges will happen, so we want this process to be as simple as possible for you. We suggest obtaining tracking but it’s not required.
Accepted within 30 days of purchase, must be unworn.
Check the website, do we have the size you need to exchange for?
Mail ring, order number, new size and exchange fee of $4.00 domestic and $7.00 International.
In a padded envelope. Check or money order payable to: JMR
We will ship the new size back within 48 business hours of receiving the ring
Five days for Designer / Benchmark rings
If you ordered a Designer/Benchmark ring and need a resize after 30 days:
A $45.00 charge for all alternative metals
15% of purchase price charge for precious metals.
If engraved, please add an additional $25.00 to the re-size fees.
These take approx.. 2 weeks to be resized and shipped back to you.
Diamond rings that are exchanged or returned will incur a 15% scrap fee.
We are sorry your purchase did not work out, but we gladly will accept the return. We suggest obtaining tracking but it’s not required.
Accepted within 15 business days of purchase, must be unworn.
Mail the ring along with your order number in a padded envelope.
We will apply your refund within 5 business days after it is received by us. Less Shipping
Designer / Benchmark have a $5.00 re-stock fee
If you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum deducted from your refund.
Mail the return/exchange:
JMR - 25745 Barton Rd. Suite 617, Loma Linda, Ca. 92354
Ph: 800-797-9773 (call or text) E: [email protected]
Our rings are all guaranteed for 30-days from manufacturer defects, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear is not covered). Rings engraved under $50.00 value are not available for exchange or return once engraved. Tungsten have a free replacement if ring breaks within two years of purchase.
They are guaranteed with normal wear and tear. They have lifetime buff out and resizing, there may be a resize/buff out fee associated with any resize needs after 30 days of purchase. Diamonds incur 15% re-stock fee for all returns and exchanges