Exchange and Refund Policies
Exchanges for non-Designer:
We understand exchanges will happen, so we want this process to be as simple as possible for you. We suggest obtaining tracking but it’s not required. We do not provide return labels.
· Accepted within 30 days of purchase, must be unworn. Some engraved rings are not eligible for exchange, check your packing slip received with your ring.
· Check the website, do we have the size you need to exchange for?
· Mail ring, order number, new size needed and exchange fee of $4.00 domestic and $7.00 International.
· In a padded envelope. Check, cash or money order payable to: JMR
· We will ship the new size back within 48 business hours of receiving the ring
Exchange for Designer – Benchmark Rings:
· Accepted within 30-days – must be unworn (Designer ring styles start with sku of JB)
· Place in padded envelope and include necessary fees
· Before 30-days - $4.00 exchange fee (excludes diamonds)
· Alternative Metals (titanium, seranite, cobalt, silver) is $45.00 after 30 days
· 15% of purchase price charge for precious (gold, platinum, palladium, tantalum) metals after 30days
· All rings if engraved, please add an additional $25.00 and $45.00 if ring is Tantalum
· Diamond rings that are exchanged or returned will incur a 15% scrap fee of purchase price.
Exchange for Thorsten:
Exchange for Thorsten:
· Accepted within 30-days – must be unworn (ring style sku starts with JTR)
· Place in padded envelope and include necessary fees, notate new size needed and order number
· All rings if engraved, please add an additional $25.00 buff out fee
We are sorry your purchase did not work out, but we gladly will accept the return. We suggest obtaining tracking but it’s not required. We do not provide return labels.
· Accepted within 15 business days of purchase, must be unworn. Some engraved rings are not eligible for refunds, check your packing slip received with your ring.
· Mail the ring along with your order number in a padded envelope.
· We will apply your refund within 5 business days after it is received by us. Less Shipping
· If you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum deducted from your refund.
Mail the return/exchange:
JMR - 25745 Barton Rd. Suite 617, Loma Linda, Ca. 92354
Ph: 800-797-9773 (call or text) E: [email protected]
Guarantees - Warranties:
Our rings are all guaranteed for 30-days from manufacturer defects, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear is not covered). Rings engraved under $50.00 value are not available for exchange or return once engraved. Non-Designer Tungsten have a free replacement if ring breaks within one year of purchase.
They are guaranteed with normal wear and tear. They have lifetime buff out and resizing, however there is a resize/buff out fee associated with any resize needs after 30 days of purchase. Diamonds incur 15% re-stock fee for all returns and exchanges.