Placeholder Exchanges & Returns
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Exchanges & Returns

Can I Exchange or Return My Ring?

Absolutely! You can exchange or return your ring within 30 days of the purchase date. Authorizations are required, start the process below.

Standard Exchanges

  • Timeframe: One-time exchanges must be done within 30 days of purchase.
  • Condition: The ring must be unworn and in original saleable condition.
  • Process:
  • If within the parameters above start an exchange by clicking HERE.
    1. Use our packaging or a similar secure option.
    2. Include Packing Slip, Ring and Ring Bag/Box.
    3. International orders will be sent shipping invoices.
    4. Rings with scratching or dings will be rejected, or fees will be accessed.
    5. Items received without authorization will be returned or subject to fees
  • Notifications: You’ll receive email updates and tracking info once processed.

Returns

  • Timeframe: Returns are accepted within 30 days of the purchase date.
  • Condition: The ring must be unworn and in original saleable condition. 
  • Process:
  • If within the parameters above start an exchange by clicking HERE.
    1. Include Packing Slip, Ring and Ring Bag/Box.
    2. Use our packaging or a similar secure option.
    3. Rings with scratching or dings will be rejected or fees accessed
    4. Shipping and insurance fees are non-refundable.
    5. Items received without authorization will be returned or subject to fees.
  • Notifications: You’ll receive email updates once your refund is complete.

Custom Ring Fees:

  • Applicable Fees for returns/exchanges (SKU JB or JTR):
    • Custom engraved rings: $40 fee (return or exchange)
    • All Custom Rings: $35 restocking fee. (returned rings)
    • All Diamond rings: 15% scrap fee of the purchase price. (return or exchange)
    • Hand Forged Rings SKU JTV: 25% of purchase price for exchanges and 40.00 if engraved.

Cancellations 

  • Cancellations are allowed if canceled within 4 hours of placing the order. 

Custom Ring Resize/Replacements (After 30 Days)

  • Email us for resizing or potential replacement authorization beyond 30 days. Include the Order number and new size needed.

Return Address

JMR
25745 Barton Rd., Suite 617
Loma Linda, CA 92354
800-797-9773 (call or text)

Let us know if you have further questions! customerservice@justmensrings.com

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