Exchange and Refund Policies
We understand exchanges will happen, so we want this process to be as simple as possible for you.
- Accepted within 30 days, must be unworn.
- Check the website, do we have the size you need to exchange for?
- Mail the ring, order number, new size and the exchange fee in form of cash, money order or check of $4.00 within the US and $7.00 outside the US. In a protected envelope (i.e padded envelope) if a designer-benchmark ring also include $5.00 restock fee. Not including the fees will delay your exchange
- We will ship the new size back to you within 48 business hours of receiving the ring, yes you will get tracking! (excludes designer/benchmark those take five business days).
*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum.
We are sorry your purchase did not work out, but we gladly will accept the return.
- Accepted within 15 business days, must be unworn.
- Mail the ring along with your order number in a padded envelope.
- We will apply your refund within 5 business days after it is received by us. Less Shipping and if a designer-benchmark ring also less $5.00 restock fee.
*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum. There is also a $5.00 re-stock fee on all benchmarks.
Here is where to mail the return/exchange**:
2920 Inwood Rd. Ste 500
Dallas, Texas 75235
Call or Text with Questions: 800-797-9773
Check or money order payable to: JMR
**We are not responsible for your returned package if it becomes lost, stolen or ripped from a non padded package in transit. We suggest adding tracking and/or insurance based on the value of the ring.
Our rings are all guaranteed for 30-days from manufacturer defects, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear is not covered). Rings engraved under $50.00 value are not available for exchange or return once engraved.
They are guaranteed with normal wear and tear, there may be a resize fee associated with any resize needs after 30 days. Diamond rings that are exchanged or returned will incur a 15% scrap fee.
If you require a re-size after this time frame:
Follow exchange instructions above as well as which item applies below.
A $45.00 charge for all alternative metals
15% of purchase price charge for precious metals.
If engraved, please add an additional $25.00 to the re-size fees.
These take approx 2 weeks to be resized and shipped back to you.
They have a lifetime guarantee with normal wear and tear.(excludes lost or stolen or excessive wear)
Any Stainless Steel, Tungsten or some Titanium are not eligible for return or exchange once engraved, these terms are noted on the product page of affected rings at the time of purchase