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Home†>†CUSTOMER INFORMATION†>†Returns, Exchanges & Guarantee
 

Returns, Exchanges & Guarantee


100% Satisfaction Guarantee

JustMensRings.com offers a no questions asked, unconditional money back guarantee if you are not 100% satisfied with your purchase. You may return the item for exchange within 30 days of the date of purchase, or refund within 15 days of the date of delivery. We guarantee our rings against workmanship and quality defects for one year from the date of purchase. Defects that are the result of improper care or maintenance are not covered under the guarantee. Our collection of Designer rings comes with a guarantee*.


          Exchange Policy - Non-Designer Rings

  • Exchanges are accepted for up to 30 days from the date of purchase.
  • Customer is responsible if return shipment is lost or damaged by shipper and must file a claim with shipper. We recommend shipping with delivery confirmation and/or insurance.
  • Customer is responsible for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or defective merchandise.
  • Enclose a check or money order for $4.00 (domestic) or $7.00 (International) for shipping and handling.
  • Include a copy of the shipping slip which has the order number, name and address.
  • Be sure to include the ring with instructions for the exchange.
  • Before mailing, check our website to make sure the ring you want is in stock.

    Return Policy - Non-Designer Rings & Jewelry
  • Returns are accepted for any reason for up to 15 days from the date of delivery.
  • Customer is responsible if return shipment is lost or damaged by shipper and must file a claim directly with the shipper. We recommend shipping with delivery confirmation and/or insurance.
  • Customer is responsible for any shipping and handling charges incurred when returning an item. We can only refund shipping costs if the return is a result of our error or merchandise is defective.
  • Ring must be in original package and in NEW, salable condition.
  • Once the ring is received, we will issue a refund to your credit card account or PayPal account within 5 business days.
  • Include a copy of the shipping slip which has the order number, name and address.
  • Shipping and handling charges are not refundable except on returns for defective rings.
  • Defects that are the result of improper care or maintenance are not covered under the guarantee.

          Exchange Policy - Designer Rings

  • Designer rings that have NOT been worn or engraved can be exchanged for another size or style within 30 days. If the new size or style has a price increase, the customer is responsible for those charges.
  • Engraved rings or rings that have been worn must be registered with the Benchmark Company within 30 days of receiving the ring. If your ring is engraved and needs to be re-sized, there is a $25.00 charge. If the ring has not been engraved, and you need a larger size, there is a small cost for a size increase for precious metal rings. JMR has a $4.00 (domestic) or $7.00 (international) exchange fee for shipping and handling of all exchanges.
  • All bands can only be eligible for resizing after 60 days of actual wear and due to the true finger size change.

          Exchange Policy - Diamond Designer Rings

  • Designer Diamond rings must be registered with the Benchmark Company at www.benchmarkrings.com within 30 days of your purchase. Diamond rings can only be re-sized after 60 days of actual wear. Some restrictions apply. Please send the ring to JMR to the address listed on the packing slip or see our contact information below. Make sure to include your order number and the guarantee number from Benchmark along with a note as to the size you need.
  • If the ring is a precious metal and you need a size increase, there is a cost for the size increase, which our customer representatives can help you with. Chipped or missing diamonds are covered only for the first 60 days of wear by the Benchmark Company.
  • If your diamond ring has been engraved, there is a $25.00 charge by the Benchmark Company. JMR has a $4.00 (domestic) $7.00 (international) exchange fee for shipping and handling.

          Return Policy - Designer Rings

  • Designer rings may be returned for a refund if the ring has not been worn and shows no signs of wear within 30 days (restrictions on Diamonds). If the ring has been engraved, there is a $25.00 charge to polish out the engraving. Rings must be returned within 20 days of delivery. A refund will be issued less any shipping charges.

          Return Policy - Designer Diamond Rings

  • Designer Diamond Rings are custom manufactured for each customer and have special return and exchange policies. Diamond rings have a $75.00 or 15% of the price of the ring (whichever is greater) charge back fee. If the ring has been engraved, there is also a $25.00 charge to polish out the engraving. Rings must be returned within 20 days of delivery. A refund will be issued less any shipping charges. Some restrictions apply.

          Packaging and Shipping Your Item For Return to JMR

 

  • Customer is responsible if return shipment is lost or damaged by shipper and must file a claim directly with the shipping company. We recommend shipping with delivery confirmation and/or insurance.
  • Jewelry must be secured in a protective envelope, with bubble wrap, to guard against loss and damage, either by shipper's machinery or theft. You can also use the bubble wrap envelope that your ring was shipped in from JMR.
  • Jewelry must be in original packaging and in NEW, saleable condition.
  • Send returns and exchanges to the following address:

JMR - Returns
3113 Greenbrier Drive
Dallas, Texas 75225

If you have any questions about our policies on returns, exchanges or our guarantee, you can call us Toll Free at 800-797-9773, Mon-Fri, 9:00 AM to 5:00 PM CST. You can also send us an email at the following email address:

customerservice@justmensrings.com