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Home > CUSTOMER INFORMATION > Frequently Asked Questions

Frequently Asked Questions


Exchanges, Returns & Guarantee

What if I order the wrong size ring or jewelry?
We will exchange your ring for the correct size within 30 days of purchase.

 
Click here for more information on Exchanges


Can I return a ring or jewelry?
Yes. If for any reason you are not satisfied with your purchase, we will accept your return within 15 days of the date of delivery and issue a refund

         

Click here for more information on Returns


What guarantee do you offer on your rings and jewelry?
We guarantee our rings against defects in workmanship and quality for one year. The Benchmark line of rings comes with a Lifetime Guarantee.
Click here for more information on our Guarantee

What is your policy for a defective ring or jewelry?
If you receive a defective ring or below the quality your expected, we will accept the ring back for an exchange or refund.
Click here for more information on Exchanges and Refunds


Privacy & Security

Do you share any of my information, including my email address, with anyone else?
We respect your privacy, and when shopping with JMR, your email address is totally secure. The only information any visitor is asked to provide is used for the specific purpose of communicating with the customer and to complete the order process. This information is used and accessed solely by JMR.
Click here for more information on Security and Privacy

Is it safe to pay online with my credit card?
Complete security for customer transactions is a primary concern of ours. Your confidence in our products and services is meaningless unless you have full faith in our ability to secure all online credit card transactions. We conduct all payment transactions through PayPal, the most trusted name in online payments. PayPal uses digital authentication services and products that are specifically designed for e-commerce. PayPal automatically encrypts all data for safe storage and uses SSL (Secure Socket Layers), the industry standard method for computers to communicate securely without risk of data interception, manipulation or recipient impersonation.
Click here for more information on Security and Privacy

Ordering and Shipping

If I order more than one item will they ship together?
In most cases when you order multiple items they will ship together. JMR does ship from more than one location. If the items are shipping from more than one location, they will ship in separate packages.
Click here for more information on Ordering and Shipping

How do I redeem a coupon or a promo code?
After you choose a product to order, enter the code in the coupon code box listed on the checkout page.

How do I know my order was received?
After you place your order, you will receive an e-mail confirming your order, along with an order confirmation number for tracking purposes.

How long will it take to receive my order?
Most orders are shipped the next day, with the exception of weekends and holidays. This excludes our Designer rings, which are a special order and require 3 to 4 days for processing before the order is shipped. Your order will arrive based on the type of shipping you choose.
 
Can I order by telephone?
We encourage customers to process all orders online. This helps us to keep our prices low and continue to provide excellent customer service. If you are unable to place an order online, please call us and we will assist you.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal and money orders.
Click here for more information on Payments

Do you charge sales tax?
Sales tax is calculated only on orders shipped to Texas.

Do you offer engraving?
Engraving is available for the Benchmark Designer line of rings only, free at time of order.

The ring size I need is not listed. Can you order it for me?
If a ring size is not listed for a specific ring, that size is either out of stock or is not available for that particular style of ring. We cannot special order one specific size.

What types of shipping options do you offer?
We use USPS for shipping. During checkout you can choose from First Class, Priority, Express, International First Class and International Priority options.


How much does shipping cost?
USPS First Class - Free
USPS Priority - $6.95
USPS Express - $22.95
USPS International First Class - Free
USPS International Priority - $21.95

Do you offer free shipping?
Free USPS First Class and USPS First Class International shipping.

Can my order be shipped to a different address then my address?Yes. During checkout you will be asked to provide a billing address and a shipping address. These two addresses do not have to be the same. Please note that the billing address information has to match your credit card information in order to process payment.

Can I have my order shipped to a P.O. Box?
Yes. Simply enter your P.O. Box information as the shipping address during checkout.

Do you ship Internationally?
Yes. During the checkout process you can choose your country from a drop down list.


Ring Sizing

How do I determine the ring size I need?
We suggest visiting a local jewelry store to get your ring finger sized accurately. We also offer instructions on how to determine your ring size yourself. Click on link below to view our ring sizing instructions.
Click here for more information on Ring Sizing

What rings do you offer in large sizes?
JMR carries one of the largest selections of large size rings online. Click on the link below to view the rings we currently offer in large sizes.
Click here for more information Large Size Rings

I do not live in the United States, but I know my ring size for my country. How do I order the correct ring size?
You can convert your ring size to the correct US ring size by using the conversion chart listed on the link below.

Click here for more information International Ring Sizing

Can a ring be resized?
It depends on the metal. Gold, platinum, palladium and sterling silver can be resized. Tungsten rings and stainless steel rings cannot be resized. Titanium rings can only be made larger, not smaller. Spinner rings cannot be resized.

Ring Metals

If you have any questions about the different ring metals that JMR carries, simply click on one of the links below to see detailed information on that material.


Stainless Steel Ring Information

Titanium Ring Information

Tungsten Ring Information

Sterling Silver Ring Information

Cobalt Chrome Ring Information

Gold Ring Information

Palladium Ring Information

Platinum Ring Information

Argentium Silver Ring Information

Ceramic Ring Information

Diamond Ring Information

Tungsten and Titanium Compared