Exchanges, Returns & Guarantee
What if I order the wrong size ring or jewelry?
We will exchange your ring for the correct size within 30 days of purchase.
DESIGNER RING EXCHANGE POLICY
Designer rings must be registered with the Designer by the customer when the ring is received. Rings that have not been engraved can be returned to JMR for a different size or refund. Engraved rings must be returned directly to JMR, after a 60 day waiting period from the date of registration of the ring. Engraved rings can only be re-sized, not changed for another style. The Designer will re-size, and then re-engrave the ring, if possible, for a charge of $40.00
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What is your exchange policy?
We will exchange your ring for the correct size within 30 days of purchase.
DESIGNER RING EXCHANGE POLICY
Designer rings must be registered with the Designer by the customer when the ring is received. Rings that have not been engraved can be returned to JMR for a different size or refund. Engraved rings must be returned directly to JMR, after a 60 day waiting period from the date of registration of the ring. Engraved rings can only be re-sized, not changed for another style. The Designer will re-size, and then re-engrave the ring, if possible, for a charge of $40.00
Click here for more information on Exchanges
Can I return a ring or jewelry?
Yes. If for any reason you are not satisfied with your purchase, we will accept your return within 15 days of the date of delivery and issue a refund.
DESIGNER RING EXCHANGE POLICY
Designer rings must be registered with the Designer by the customer when the ring is received. Rings that have not been engraved can be returned to JMR for a different size or refund. Engraved rings must be returned directly to JMR, after a 60 day waiting period from the date of registration of the ring. Engraved rings can only be re-sized, not changed for another style. The Designer will re-size, and then re-engrave the ring, if possible, for a charge of $40.00
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What guarantee do you offer on your rings and jewelry?
We guarantee our rings against defects in workmanship and quality for one year.
The Benchmark line of rings comes with a lifetime guarantee.
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What is your policy for a defective ring or jewelry?
If you receive a defective ring or below the quality your expected, we will accept the ring back for an exchange or refund.
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Privacy & Security
Do you share any of my information, including my email address, with anyone else?
We respect your privacy. Your email address is totally secure. The only information any visitor is asked to provide is used to communicate with the customer and to complete the order processing. This information is used only by JMR.
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Is it safe to pay online with my credit card?
Complete security for customer transactions is a primary concern or ours. Your confidence in our products and services is meaningless unless you have full faith in our ability to secure all online credit card transactions. We conduct all payment transactions through PayPal, the trusted name in online payments. They use digital authentication services and products, specifically designed for e-commerce. PayPal automatically encrypts all data for safe storage and uses SSL(Secure Socket Layers), the industry standard method for computers to commuicate securely without risk of data interception, manipulation, or recipient impersonation.
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Ordering and Shipping
If I order more than one item will they ship together?
In most cases when you order more than one item they will ship together. We do ship from more than one location. If the items are shipping from more than one location, they will ship in separate packages.
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How do I redeem a coupon or a promo code?
After you choose a product to order, enter the code in the box on the check out page for the coupon code.
How do I know my order was received?
After you place your order, you will receive an e-mail confirming your order, along with an order confirmation number.
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How long will it take to receive my order?
Orders are shipped next day, except weekends and holidays. This excludes our Designer rings, which are a special order and require 2 to 3 days processing before the order is shipped. Your order will arrive based on the type of shipping you choose.
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Can I order by telephone?
We encourage customers to process all orders online. This helps us to keep our prices low and continue to provide excellent customer service. If you can't do it yourself, then call us and we will help you.
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What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal and Money Orders.
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Do you charge sales tax?
Sales tax is calculated only on orders shipped to Florida.
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Do you offer engraving?
Engraving is available for the Designer line of rings only.
DESIGNER RING EXCHANGE POLICY
Designer rings must be registered with the Designer by the customer when the ring is received. Rings that have not been engraved can be returned to JMR for a different size or refund. Engraved rings must be returned directly to JMR, after a 60 day waiting period from the date of registration of the ring. Engraved rings can only be re-sized, not changed for another style. The Designer will re-size, and then re-engrave the ring, if possible, for a charge of $40.00
The ring size I need is not listed. Can you order it for me?
If a ring size is not listed for a specific ring, then that size is either out of stock or is not available in that style ring. We cannot special order one specific size.
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Do you ship Internationally?
Yes. During the checkout process you can choose your country from a drop down list.
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What types of shipping options do you offer?
We use USPS for shipping. During checkout you can choose from First Class, Priority, Express, International First Class and International Priority.
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How much is the shipping cost?
USPS First Class - $2.95
USPS Priority - $6.95
USPS Express - $22.95
USPS International First Class - $2.95
USPS International Priority - $14.95
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Do you offer free shipping?
Free USPS First Class and USPS First Class International shipping is offered on all orders over $99.00.
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Can my order be shipped to a different address then my address?
Yes. During checkout you will be asked to provide a Billing address and a Shipping address. These two addresses do not have to be the same. Please note that the Billing address information has to match your credit card information in order to process payment.
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Can I have my order shipped to a P.O. Box?
Yes. During checkout you will be asked to provide a Billing address and a Shipping address. Just enter the P.O. Box information as the Shipping address.
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Ring Sizing
How do I determine the ring size I need?
We suggest visiting a local jewelry store to get your ring finger sized accurately. We also offer instructions on how to determine your ring size yourself. Click on link below to view our ring sizing instructions.
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What rings do you offer in large sizes?
We offer a large selection of rings in large sizes. Just click on the link below to view the rings we offer in large sizes.
Click here for more information Large Size Rings
I do not live in the United States, but I know my ring size for my country. How do I order the correct ring size?
You can convert your ring size to the correct US ring size by using the conversion chart that you can view by clicking on the link below.
Click here for more information International Ring Sizing
Can a ring be resized?
It depends on the metal. Gold, platinum, palladium and sterling silver can be resized. Tungsten rings and stainless steel rings cannot be resized. Titanium rings can only be made larger, not smaller. Spinner rings cannot be resized.
Ring Metals
If you have any questions about the different ring metals, just click on the one of the links below to see detailed information that should answer your questions.
Stainless Steel Ring Information
Titanium Ring Information
International
Do you ship Internationally?
Yes. During the checkout process you can choose your country from a drop down list.
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If you ship to a country outside the US, how long will it be before I receive the ring?
That will depend on the country it is shipped to. We use USPS for international shipping and their estimated time frame is 7-14 days for First Class and 6-10 days for Priority.
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Do you charge for customs duties and fees?
We do not charge any custom duties or fees. Custom duties and fees are the responsibility of the customer.
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What are your policies on refunds and exchanges for customers rings shipped outside the US?
Our policies and exchages for customers are the same for all our customers. You can view our policies by clicking on the link below.
Click here for more information on Exchanges and Refunds
I do not live in the United States, but I know my ring size for my country. How do I order the correct ring size?
You can convert your ring size to the correct US ring size by using the conversion chart that you can view by clicking on the link below.
Click here for more information International Ring Sizing
Do you offer engraving?
Engraving is available for the Designer line of rings only.
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