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Customer Information

Exchange Policies:
We understand exchanges will happen, so we want this process to be as simple as possible for you.

  1. Accepted within 30 days, must be unworn.
  2. Check the website, do we have the size you need to exchange for?
  3. Mail the ring, new size needed and the exchange fee. (Exchange fee-within the US $4.00, International $7.00). In a protected envelope (i.e padded envelope).
  4. We will ship the new size back to you within 48 business hours of receiving the ring, yes you will get tracking!

*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum.

Return Policies:
We are sorry your purchase did not work out, but we gladly will accept the return.

  1. Accepted within 15 business days, must be unworn.
  2. Mail the ring along with your order number in a padded envelope.
  3. We will apply your refund within 5 business days after it is received by us.

*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum. 

Here is where to mail the return/exchange**:

2920 Inwood Rd. Ste 500
Dallas, Texas 75235
Call or Text with Questions: 800-797-9773
Check or money order payable to: JMR

**We are not responsible for your returned package if it becomes lost, stolen or ripped from a non padded package in transit, we suggest adding tracking and/or insurance based on the value of the ring.


Non-Designer/Benchmark Ring:

Our rings are all guaranteed for 30-days, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear).

Designer/Benchmark Ring:

Lifetime re-sizing and polishing with restrictions. Every ring is different depending on engraving and metal type. Quotes can be obtained once the sizing is needed. Diamond rings that are exchanged or returned will incur a 15% scrap fee.

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A portion of every purchase made from this site will be donated to charity via We-Care.com